Recognised for Outstanding Claims and Underwriting Service
Tokio Marine Kiln is one of only two insurers in the London Market to be recognised for ‘Outstanding’ Claims and Underwriting service in 2024, having been awarded the Service Quality Marque for both Underwriting and Claims by independent research firm Gracechurch.
Our Claims service has been rated ‘Outstanding’ by London brokers for eight consecutive years.
We have:
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significantly outperformed the London Market on customer centric metrics of efficiency, client focus and supportiveness; and underwriter accessibility.
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performed best on knowledge, products and appetite and relationships.
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scored 82% in TMK’s underwriting service metrics - rated as 7/10 or better by brokers and 43% were rated 9/10 or better.
Find out more here.
PEOPLE FINDER
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LATEST NEWS
Tokio Marine Kiln and FloraTrace launch new product to improve ethical practices in global supply chains
07 May 2024
Tokio Marine Kiln and Rezylient Insurance Agency today announces the launch of a new trade disruption product.
Tokio Marine Kiln recognised for “Outstanding” underwriting service by brokers
26 March 2024
Tokio Marine Kiln has been awarded the inaugural Service Quality Marque (SQM) for “Outstanding” Underwriting service in 2024 by independent insurance research firm, Gracechurch.
Tokio Marine Kiln strengthens Property capabilities in Asia Pacific
25 March 2024
Tokio Marine Kiln today announces the appointment of Jonathan Grossman to its property division in Singapore as underwriter, effective immediately.
LATEST INSIGHTS
PODCAST: TMK’s “strategy is unaltered" against market shifts in 2024, says Vivek Syal
By Vivek Syal, Chief Underwriting Officer
20 March 2024
Tokio Marine Kiln's incoming Chief Underwriting Officer Vivek Syal took part in a podcast interview with the Insurance Insider where he discussed TMK's ambitions, his priorities as CUO and current market conditions.
Driving progress on gender inclusion
By Reeken Patel, Chief Financial Officer and Deputy Chief Executive Officer
08 March 2024
According to the United Nations, the world is not on track to achieve its goal of Gender Equality by 2030. The facts are stark. While half the world’s population is female, this figure doesn’t equate in terms of average pay or opportunity. The political backdrop too - even in some of the world’s most developed nations – is complex and challenging for many women.
Can a chatbot purport to ‘create’ anything? The relationship between AI and IP
By Ellie Webb, Underwriter
26 April 2023
‘My ideas are mine, you see Protected by law, that’s key Don’t steal, don’t copy, don’t even try Or I’ll send my lawyer, don’t make me pry!’ The above poem was written by Artificial Intelligence system ChatGPT and, although its poetry may leave a lot to be desired, somewhat ironically ChatGPT does not own the copyright over this work.
FEATURED SERVICES
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